Service and Support how you would expect it to be ...
Our Service and Support
Our service begins at the really start of each project where we will help you along the installation and implementation within your Aerodrome.
After you have taken off with our ATLAS product you can rely on the highest quality standards for availability and security. Depending on your demands we offer you various SLA options.
Regardless of your preferred SLA, all customers can count on our safe hosting environment for data storage and backups.
our services in a nutshell;
- 24/7 supervised NOC
- Load balanced, highly available system architecture
- Service uptime of 99,9% or higher, guaranteed
- All customer data encrypted in storage and transfer
- SLA to fit all your needs
Choose the Service Level (SLA) that would fit your needs.
Our basic license starts with BRONZE SLA and might be the perfect fit for smaller airports. Up to 5 users are allowed to work on your SNOWTAM and reports can be send straight out of the app to the Civil Aviation Authorities or other stakeholders. Safe Sky support can be reached by email.
If you have little more demands we would suggest you the SILVER SLA. Telephone support is included during office hours and a solid response time is given for support related questions. This version also contains a basic map, which will give you an easy overview of your infrastructure.
For our high demanding customers we would advice the GOLD or PLATINUM packages where our response times are meeting with the international standards for airports. 24/7 availability and high resolution standards for demands and questions are taken into these packages. The platinum version of the SLA allows you to customize the SLA to your specific needs…
Price upon request
price upon request
price upon request
Safe Sky Industries, Inc.
email@example.com | +46 (0)10 195 60 40