Service and Support how you would expect it to be ...

Need help?

See current service status, or access the customer portal to file a support request.

Want to talk to us about something?

Our Service and Support

Our service begins at the really start of each project where we will help you along the installation and implementation within your Aerodrome.

After you have taken off with our ATLAS product you can rely on the highest quality standards for availability and security. Depending on your demands we offer you various SLA options.

Regardless of your preferred SLA, all customers can count on our safe hosting environment for data storage and backups.

our services in a nutshell;

24/7 supervised NOC
Load balanced, highly available system architecture
Service uptime of 99,9% or higher, guaranteed
All customer data encrypted in storage and transfer
SLA to fit all your needs

up and running within one week

Safe Sky Atlas was built fully according to the new Global Reporting Format (GRF). Installation just requires a simple intake form and we will make sure to have your specific setup ready within 2 working days.

Securely hosted at our or your premises

All data is secure hosted within our datacenter (SILVER) or, if desired, on your own premises and servers (GOLD/PLATINUM). We use a load balanced, highly available architecture without a single point of failure. All customer data is encrypted at rest (when stored on disk) and in flight (when transferred, using industry standard TLS encryption).

collaborative reporting

Simultanuous reporting on your aerodrome is a standard feature. No interference, mistakes or delays with radio calls or transferring written files from one system into another.

support desk 24/7

Safe Sky offers you the possibility to contact our support desk 24/7, all year round. As we serve high demanding customers throughout the world, our support desk should be of world class as well...

In house development

Within Safe Sky, our people have been active in the airport business for over a decade.
We are not a software company who decided to go into this business, but from our hearts we have searched for hands-on solutions to improve current processes within the sector. Developed inhouse : with knowledge about and heart for the aviation industry

Customizable operating roles

Within Atlas you can be a reporter, viewer or sender. Depending your role within the Aerodrome within the organization Atlas helps you to make your job easy. The administrator can create different credentials and authorisations for all stakeholders.
Tell us your wishes, we'll make it work within your organization.

Choose the Service Level (SLA) that would fit your needs.

Our basic license starts with BRONZE SLA and might be the perfect fit for smaller airports. Up to 5 users are allowed to work on your SNOWTAM and reports can be send straight out of the app to the Civil Aviation Authorities or other stakeholders. Safe Sky support can be reached by email.

If you have little more demands we would suggest you the SILVER SLA. Telephone support is included during office hours and a solid response time is given for support related questions. This version also contains a basic map, which will give you an easy overview of your infrastructure.

For our high demanding customers we would advice the GOLD or PLATINUM packages where our response times are meeting with the international standards for airports. 24/7 availability and high resolution standards for demands and questions are taken into these packages. The platinum version of the SLA allows you to customize the SLA to your specific needs…

BRONZE

Included

SILVER

Price upon request

GOLD

price upon request

Platinum

price upon request

Safe Sky Industries, Inc.

info@safe-sky.net | +46 (0)10 195 60 40
Malmö, Sweden