See current service status, or access the customer portal to file a support request.
Safe Sky offers you the possibility to contact our support desk 24/7, all year round. As we serve high demanding customers throughout the world, our support desk should be of world class as well.
All data is secure hosted within our datacenter (SILVER) or, if desired, on your own premises and servers (GOLD/PLATINUM). We use a load balanced, highly available architecture without a single point of failure. All customer data is encrypted at rest (when stored on disk) and in flight (when transferred, using industry standard TLS encryption).
Safe Sky Airside Sync was built fully according to the new Global Reporting Format (GRF). Installation just requires a simple intake form and we will make sure to have your specific setup ready within 2 working days.
Within Safe Sky, our people have been active in the airport business for over a decade. We are not a software company who decided to go into this business, but from our hearts we have searched for hands-on solutions to improve current processes within the sector. Developed inhouse—with knowledge about and heart for the aviation industry
– Contact by mail
– Mon-Fri 08.00-17.00
– Contact by email
– Mon-Fri 08.00-17.00 hrs
– Response time 2 hours
– Resolution time 8 hrs
– Support by mail and phone
– Mon-Fri 08.00-17.00
– Response time 1 hr
– Resolution time 4 hrs
– Support by mail and phone
– 365 days, 24/7
– Response time 1 hour
– Resolution time 2 hours
Want to know more about us and the Airside Sync platform? Drop us a line–or give us a bell. Click the button below, to get in touch!